Terms and Conditions
DELIVERY
We will deliver to Dundee Scotland areas only.
Damaged or Faulty Items
If you have received a faulty item, you must contact us within 30 days of the delivery date latest to submit a claim.
We will require pictures of the item and defects sent to us by e-mail to [email protected]
We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date.
No Cancellation of Order
Once your order it is not possible to cancel it.
Returns Procedure
If you do not like the product or have changed your mind, you can return it back to us within 30 days. Contact us to arrange a collection.
Collection fee is £100 charge and is non-refundable.
The item must be have its original packaging ahead of the collection. You will only be liable for any diminished value of goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Refund Policy Guarantees
Most of our products come with a 12 months manufacturer’s guarantee, unless otherwise stated. The guarantee starts from the date of delivery and offers cover against manufacturing defects on the structure of the frame and frame springs or any defects which may arise, under normal use, through faulty factory workmanship.
Product warranty covers against applicable events that occur under personal use, the warranty does not cover items used in a commercial setting.
Warranty Claims
To begin a warranty claim, please contact us by email at [email protected] and include the following details:
- Your Order ID
- Item Name and Size (if your order included multiple items)
- A clear description of the issue
- The date the issue first occurred and circumstances under which it occurred
- Whether the product is used in a residential or commercial setting
- Photographs, including:
- One environmental photo showing the full item in its setting (e.g. in the room)
- One close-up of the issue
- One photo showing the issue from a distance for context
Providing all requested information is essential for us to assess your warranty claim. Claims submitted without the required details may be delayed or declined if we cannot verify the issue. We may request additional details if necessary to assess your claim. In cases where the problem cannot be clearly identified from the photos provided, we may need to arrange for a technician to inspect the item in person before a decision can be made.
Please note that our warranty covers manufacturing defects but does not apply to issues resulting from misuse, accidental damage, or general wear and tear. If a valid claim is accepted, we will offer a suitable remedy such as repair, replacement, or refund, depending on the nature and timing of the fault in accordance with your statutory rights.Payment
Payment methods include debit or credit cards, PayPal.
Miscellaneous
We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.